Privacy Policy

Privacy Policy for LeLula London

 

Le Lula (“we,” “us,” “our”) is committed to protecting the privacy of our customers and visitors to our gift shop and accessories website, located at [www.lelula.co.uk] (“Website”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws. By using our Website, you agree to the terms outlined in this policy.

 

 

We may collect and process the following types of information:

 

•Personal Information: Information you provide directly to us, such as your name, email address, telephone number, billing and delivery addresses, payment information, and any other details necessary to fulfill your orders or inquiries.

•Device Information: Details about the device you use to access our Website, such as IP address, browser type, device type, operating system, and location data.

•Usage Data: Information about your interactions with our Website, including pages visited, links clicked, and time spent on our site.

•Cookies and Similar Technologies: Information collected through cookies and similar technologies about your browsing behaviour on our Website.

 

 

We may use your personal information for the following purposes:

 

•Order Processing: To process your orders, manage payments, deliver products, and provide customer support.

•Communication: To contact you regarding your orders, respond to your inquiries, and send you information, updates, and marketing materials, if you have consented to receive them.

•Personalisation: To personalise your experience on our Website, including recommendations and content tailored to your preferences.

•Website Improvement: To analyse trends, monitor the use of our Website, and improve its performance and functionality.

•Security and Fraud Prevention: To protect our Website and customers from fraudulent or malicious activities.

•Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms and conditions.

 

 

We process your personal information based on the following legal grounds:

 

•Contractual Necessity: To fulfil our contract with you (e.g., processing and delivering your orders).

•Consent: When you have given us explicit consent (e.g., subscribing to our marketing communications).

•Legitimate Interests: For our legitimate business purposes, provided they do not override your rights (e.g., improving our Website).

•Legal Obligation: To comply with legal obligations, such as accounting and tax requirements.

 

 

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

 

•Service Providers: With third-party service providers who assist us with payment processing, order fulfilment, delivery, email communication, marketing, and website hosting. These providers only access personal information needed to perform their functions and must process it in accordance with this Privacy Policy.

•Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the new entity.

•Legal Compliance: If required by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

•Protection of Rights: To protect the rights, property, or safety of Le Lula, our customers, or others.

 

 

Le Lula uses cookies and similar tracking technologies to enhance your experience on our Website, remember your preferences, and gather analytical data. You can control cookies through your browser settings and other tools. Please refer to our Cookie Policy for more detailed information.

 

 

As a UK resident, you have certain rights under data protection law, including:

 

•Right to Access: You have the right to request access to the personal information we hold about you.

•Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.

•Right to Erasure: You have the right to request the deletion of your personal information, subject to certain conditions.

•Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.

•Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to have that data transmitted to another controller.

•Right to Object: You have the right to object to the processing of your personal information where we are relying on a legitimate interest, and to direct marketing.

•Right to Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

 

To exercise any of these rights, please contact us at info@lelula.co.uk. We will respond to your request in accordance with applicable data protection law.

 

 

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or destruction. However, no data transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

 

 

Your personal information may be transferred to, and processed in, countries outside the UK. If we transfer your information outside the UK, we will take appropriate measures to ensure that your data is treated securely and in accordance with this Privacy Policy, including entering into contracts approved by the UK Information Commissioner’s Office (ICO).

 

 

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law. Once your information is no longer needed, we will securely delete or anonymise it.

 

 

Le Lula does not knowingly collect or solicit personal information from children under the age of 13. If we discover that we have collected personal information from a child under 13, we will promptly delete that information. If you believe we have collected information from a child, please contact us immediately.

 

 

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to review the privacy policies of any third-party websites you visit.

 

 

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other reasons. We will notify you of any significant changes by posting the updated policy on our Website with the new effective date. Please review this page periodically for the latest information on our privacy practices.

 

 

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

 

•Email: info@lelula.co.uk

 

By using our Website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.